This contract entered here relates to the short term hire of a La Bella Casa – Bali Villa (hereafter referred to as “The Villa” or “The Property”), and is between La Bella Casa – Bali Villa Management (hereinafter referred to as “The Villa Management” or “we”), and the primary holidaymaker (the person whose name under the booking is made), (hereinafter referred to as "The Hirer" or “you”. This contract is effective on written confirmation by The Villa Management of the receipt of the necessary accommodation payment by The Hirer, for the specified rental period as confirmed by The Villa Management.
On receiving your reservation enquiry via our Contact Us page, we will check availability of the villa for your requested dates.
If The Villa is available, we will provide you with:
confirmation of the villa availability,
details of the prevailing rates,
the Total Rental amount,
payment information for accepted payment methods.
If The Villa is not available, we will endeavor to get back to you with alternative dates which match your needs as closely as possible or an alternative property that is available. Please note that due to high demand, our villas are usually booked well in advance. However, we will still try and accommodate your requirements as closely as possible.
For confirmed reservations made on our site, this is deemed an instant booking where the property is available and you have proceeded to confirm the reservation online immediately via the checkout and payment option.
At this point, we will provide you with, (in writing):
Confirmation of your reservation
Take full payment for the booking which is non refundable
Confirmation of receipt of your full amount charged to your credit card/Paypal account.
NO REFUND is given for payments and Hirer forfeits the entire amount paid if cancelled as per the listing. Dates cannot be transferred if you cannot make the dates you have booked also.
Travel insurance is recommend to all guests to cover them if they are not able to travel due to flight cancellations, various reasons you/your guests are unable to travel like illness/death, volcanic eruptions, terrorist alerts, etc.
As part of our customer service focus, we will always endeavor, at The Villa Management’s discretion, to accommodate minor shifts to your arrival plans.
Check in Time 14:00 & Check out time 11:00 hrs.
There is no front office at any of the properties as they are private villas, therefore Hirer must contact the villa manager on the details provided on the confirmation booking email sent to them, at least one day prior to arriving to co ordinate check in time to meet.
Are not included in rates but can be arranged. You pay the nominated fee directly to the driver. Cost is depending on car size and location of the villa and this information will be sent to you after your confirmed booking giving you the option to add transfer.
At check in, you are required to complete a credit card security form. Your authority is required to allow us to debit your credit card for any outstanding payments due after departure related to outstanding money owing, damage or loss to the villa whilst in occupancy due to your occupancy for the duration of your booking.
You will be required to complete this credit card authority and hand to our Villa Manager at check in. Your credit card will not be deducted if payment is settled prior to check out.
It is a requirement of the Indonesian government, that all foreign guests arriving in hotels and villas are formally registered.
At check in, our staff will be more than happy to remove this burden from you by completing the registration process on your behalf.
To this end, please ensure that all guests in your party arrive at the villa with a copy of the photo page of their passports which they have used to enter Indonesia. This way, we will not need to take your passports away for photocopying.
As per our extensive service offering, our Villa Staff will be more than happy to do your daily food/grocery shopping, book local attractions/transport, provide postal service, arrange for SPA services, etc.
If you want to make use of this free service, please provide the Villa Manager with an appropriate level of cash kitty, (please no more than US$ 100 at any given time), and the Villa staff will keep a tally of these additional expenditures made on your behalf, and report back to you regularly.
Please note that we do not charge any service fee in providing this service, and you only pay what has been spent on your behalf, on your request.
Where possible our staff will provide you with the actual receipts/bills.
However, in some instances, (especially when dealing with small independent vendors), a formal receipt may not always be available.
If you are adamant that each and every purchase made on your behalf is matched with a corresponding receipt, please instruct our staff on arrival to shop only at those vendors/suppliers who can provide receipts.
In order to avoid any surprises to you or The Villa management, our staff will provide you with a tally for settlement, as soon as your running account reaches its prepaid limit, or at least once a week, and certainly when you check-out.
Whilst Indonesians, and specifically Balinese are incredibly welcoming and naturally very helpful people, please refrain from making any requests from The Villa Staff which may be deemed to be against the local customs, laws and regulations.
Similarly, if you have any specific medical, nutritional or personal care conditions/requirements, please make these known to us at the Reservation Enquiry stage, and we will confirm if we are able to cater for these or not, and avoid any disappointment.
Villa staff will do their utmost to look after your every reasonable need during your stay, and are very happy to run errands and shopping trips on your behalf, these services are provided in good will by the Villa Management.
We seek your cooperation in avoiding using these services to purchase items for commercial/export purposes, and/or to buy large/bulky items such as furniture and the like.
However, our staff will be more than happy to point you in the right direction, in terms of best suppliers, or shopping services to use for your larger or higher cost purchase requirements.
Similarly, if you have some very specific shopping requirements (such as a certain type of medicine, or very specific nutritional requirements), please ensure that you purchase these items, as our staff are not liable for any damage/loss caused by any third party groceries/items purchased on your behalf.
We strongly recommend that as with any other international travel, you take out full and comprehensive travel insurance for everyone traveling in your party, before your journey to Bali.
If you need to cancel your accommodation for any reason, you will need to claim this on your travel insurance. The villa will not be responsible for any reasons for cancellations including flight cancellations, various reasons you/your guests are unable to travel etc.
Please note that The Villa Management and Staff are not responsible for any damages/loss caused to persons or property of The Hirer and their Party during their stay at The Villa, including (but not limited to) illness, injury, death, loss of valuables, etc) caused by incidents, including (but not limited to) cancellations, acts of nature, floods, fire, acts of third parties, civil disturbances, failure of machinery/equipments, acts of government, acts of God etc..
Nor will The Villa Management, Staff, or/its Agents/Vendors be held responsible for any damages/loss caused by Hirer or their Party, including (but not limited to) any individual, estate, the local community, the island and people of Bali, the Indonesian government, the people and/or estate of the Republic of Indonesia.
As the Hirer you are assured use of The Villa on an exclusive basis, including the staff and services.
Please note that the Villa is located in a peaceful, and residential neighborhood.
Parties are not permitted at the villa. If you plan to hold also commercial events, and/or large group events including (but not limited to), weddings, parties, functions, please bring this to the attention of The Villa management, in writing, before Confirmation of Reservation and we can discuss your requirements, and if it is possible for The Villa Management to meet these. Failure to do this, may result in cancellation of The Hirer’s reservation, and forfeiture of the full Rental fees.
Please note any people let into the property that are not guests staying are the responsibility of the Hirer and we take no responsibility for this.
After 10.30pm, noise is to be kept to a low level to respect other villas and residents nearby.
If The Villa Management or its Staff or its Security personnel feel that there is a serious risk of damage to The Villa or its surrounds/neighbours, from improper use of the property, The Management and/or its representatives reserve the right to repossess the property.
Whilst The Villa Staff will attend to daily cleaning and regular maintenance of The Villa, The Hirer agrees to be personally responsible for ensuring that the property is left in good order and condition.
Any damages or loss, caused to The Villa and/or any of its contents, and/or the Staff by The Hirer, or their Party, or their Guests remains the responsibility of The Hirer, and the resulting costs must be settled as and when the damages are identified, and in all cases prior to the departure of The Hirer and/or their Party from the villa.
If there is a cause for complaint by the Hirer, these should be brought to the attention of The Villa Staff and/or The Villa Management as soon as possible, and no later than prior to the check-out/departure.
The Villa Staff are properly trained, and empowered, to resolve most possible complaints. If the complaint is not properly resolved by the Villa Staff, or (in the unlikely event) has arisen as a result The Villa Staff, these complaints should be directed immediately to The Villa Management.
The Villa Management or The Villa Staff are not able to resolve complaints submitted by The Hirer after their departure from The Villa.
The villa manager will make himself known to you at check in. He will confirm what time the cleaning staff will come to the vila and the pool man/gardener that is convenient to you. All staff wear a uniform. All staff have keys to the property to gain entry. Please note that if there is any maintenance or anything that needs attendance during your stay by any other worker, the villa manger will advise you and confirm time. Please do not allow access to anybody you are not made aware of and that you are unfamiliar with, claiming to be staff. Any other person that you allow entry to the property is at your own risk and responsibility. Please ensure you do not allow access to anyone claiming to work at the property if you have not been made aware of this by the manager.
The liability of The Villa Management and/or The Villa Staff is strictly limited to the monies paid by The Hirer as Rental Fees for that specific reservation period, or any portion of the fees there-off.
This contract shall be deemed to be a contract made in Indonesia, and shall be subject to and governed by and interpreted in accordance with the laws of Indonesia.
This contract, constitutes the entire agreement between the two parties, and there are no representations, understandings or agreements relative hereto which are not fully expressed herein.